Understanding the problem, the context and your users' needs

Understanding the problem, the context and your users' needs

Intro

The skills in this section are crucial for building a strong foundation for your digital project.

Read more

https://digitalready.scouts.org.uk/understanding-the-problem-the-context-and-your-users-needs

cover_image

https://iili.io/rqBLgf.png

ℹ️

Select a skill that you would like to learn and find resources that will help you

💡 Work on an idea for a new or improved service, process or product

Define a problem that needs to be solved Understand my users' needs, behaviours and experiences Plan and do user research to inform service development Do desk research and understand its usefulness

🛹 Improve a process, service or product

Understand how my users are using a product or service Do user journey mapping Look at a process and see how it could be simplified Create workflows to automate basic processes (smartsheets, O365)Understand how to choose software or a tool to use

🗣️ Get users' feedback on an idea, service, process or product

Understand the best way to learn about my users’ needs